Universe and Body Policies

Legal Polices

  • All clients must sign our waiver form before their first session.
  • All clients must go through an assessment before every session.
  • Utah state law requires all clients be clothed or draped.

Payment Polices

  • Credit cards and checks used for payment may have up to a 4% checkout fee
  • Out-call therapist will only carry change for $20

Massage Session / Cancellation / Reschedule Polices

  • Clients or out-call therapists arrive 10 minutes early to appointment to start the massage on time
  • Late arriving clients will not be compensated for lost of session time, extension of session time may be granted if there is no following appointment.
  • Appointments that are scheduled will be required to have a card on file or a $50 non-refundable down payment to hold the time.
  • All cancellations / rescheduling must be made 48 hours prior to the scheduled massage or may be charged a 50% fee.
  • Clients that reschedule during 48 hour period will retain a $20 credit towards the new appointment only.
  • Cancellations within the hour of appointment or no shows may be charged the full session.

Gift Certificates Polices

  • All expired certificates are worth the original paid amount for up to 90 days.
  • Universe and Body may price match other businesses massage coupons to discount a massage.
  • No coupons have any cash value and may not be cashed out.