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Legal Polices
- All clients must sign our waiver form before their first session.
- All clients must go through an assessment before every session.
- Utah state law requires all clients be clothed or draped.
Payment Polices
- Credit cards and checks used for payment may have up to a 4% checkout fee
- Out-call therapist will only carry change for $20
Massage Session / Cancellation / Reschedule Polices
- Clients or out-call therapists arrive 10 minutes early to appointment to start the massage on time
- Late arriving clients will not be compensated for lost of session time, extension of session time may be granted if there is no following appointment.
- Appointments that are scheduled will be required to have a card on file or a $50 non-refundable down payment to hold the time.
- All cancellations / rescheduling must be made 48 hours prior to the scheduled massage or may be charged a 50% fee.
- Clients that reschedule during 48 hour period will retain a $20 credit towards the new appointment only.
- Cancellations within the hour of appointment or no shows may be charged the full session.
Gift Certificates Polices
- All expired certificates are worth the original paid amount for up to 90 days.
- Universe and Body may price match other businesses massage coupons to discount a massage.
- No coupons have any cash value and may not be cashed out.